Last updated: 10/02/2026

Welcome to Oro Negro Coffee (“we”, “our”, “us”). These Terms & Conditions govern your use of our website, accessible at https://oronegrocafe.com, and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Use of the Website

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You agree not to use our products or services for any illegal or unauthorized purpose.

2. Products and Services

All products offered on our website are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice. We make every effort to display product descriptions, images, and prices accurately; however, we do not guarantee that all information is error-free.

Our products consist primarily of coffee and related goods intended for personal consumption. Product characteristics such as flavor notes, roast profiles, and aroma descriptions are subjective and may vary.

3. Pricing and Currency

All prices are displayed in the currency selected by the user on the website. Prices may change at any time without prior notice. The final price charged will be the one displayed at checkout at the time of purchase.

We reserve the right to correct any pricing errors, inaccuracies, or omissions, even after an order has been submitted. In such cases, we may cancel the order and issue a full refund.

4. Orders and Payment

By placing an order, you agree that:

You are providing accurate, complete, and current purchase information.
You authorize us to charge the total order amount to your selected payment method.
Payment is processed securely through third-party payment providers such as Stripe, PayPal, and MercadoPago.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, unauthorized transactions, or errors in pricing or product information.

5. Shipping and Delivery

We offer shipping to selected countries, including Canada, the United States, and Colombia. Shipping times and costs may vary depending on destination, carrier, and shipping method selected at checkout.

We are not responsible for delays caused by customs, shipping carriers, weather conditions, or other factors beyond our control. International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

6. Returns, Refunds, and Replacements

Due to the nature of our products (food and consumable goods), we do not accept returns of opened or used products for hygiene and safety reasons. Refunds or replacements may be offered only in cases where:

The product arrives damaged
The product is defective
The incorrect product was delivered

All claims must be reported within a reasonable time after delivery. Please refer to our Refunds & Returns Policy for full details.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, trademarks, and design elements, is the property of Oro Negro Coffee or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Oro Negro Coffee shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim related to your purchase shall not exceed the amount paid for the product in question.

9. Disclaimer of Warranties

Our website and products are provided “as is” and “as available” without any warranties of any kind, whether express or implied. We do not guarantee that the website will be uninterrupted, error-free, or secure at all times.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of the jurisdictions in which we operate, without regard to conflict of law principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: contact@oronegrocafe.com
Website: https://oronegrocafe.com