Last updated: 10/02/2026

At Oro Negro Coffee (“we”, “our”, “us”), accessible from https://oronegrocafe.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Place an order
Create an account
Subscribe to our newsletter
Contact us through our website or email

The personal information we may collect includes, but is not limited to:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Order history and preferences

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To communicate with you regarding your purchases, inquiries, or support requests
To improve our website, products, and services
To personalize your user experience
To send marketing and promotional communications (only if you have opted in)
To comply with legal and regulatory requirements
To prevent fraud, unauthorized transactions, and security issues

3. Payment Processing

We do not store or process your payment card information directly. Payments are securely handled by third-party payment processors, including but not limited to:

Stripe
PayPal
MercadoPago

These providers have their own privacy policies and security practices. We encourage you to review their privacy policies to understand how your payment information is handled.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Analyze website traffic and performance
Improve user experience
Support marketing and advertising efforts

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain features of our website.

5. Sharing of Information

We may share your personal information with trusted third parties only when necessary to operate our business, such as:

Payment processors
Shipping and logistics providers
Website hosting and technical service providers
Marketing and analytics partners (when applicable)

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. International Data Transfers

As we operate internationally and serve customers in different countries, your information may be transferred to and processed in countries other than your own, including Canada, the United States, and Colombia. We take reasonable steps to ensure that your personal data is protected in accordance with applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your information.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal and contractual obligations
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@oronegrocafe.com
Website: https://oronegrocafe.com